Release Notes

New Features, Improvements, Bug Fixes
October 20, 2020

Bug Fixes

  • Changed the keyboard displayed for the custom tip entry on iPhone so customers can enter decimals
  • DoorDash Drive: Fixed issue where the earliest available delivery time for DoorDash Drive orders was adding the delivery time from the internal delivery zone
  • DoorDash Drive: Fixed issue where dasher tips were not being sent to DoorDash
  • Brink POS Integration: Fixed issue with the order time that was causing Order from the Table orders to fail to inject to the POS
  • Fixed issue where Order from the Table orders could be placed outside of the times configured on the Hours tab


  • Bambora - ToGo is now integrated with Bambora for direct settlement credit card processing. *Currently Bambora can only be used to settle payments that are charged immediately when the order is placed
  • Paytronix Gift Cards - ToGo is now integrated with Paytronix gift cards. This includes both PIN required and PIN not required gift cards.
  • SVS Gift Cards ToGo is now integrated with SVS gift cards. Merchants can add a link to their gift card page in the OrderCloud gift card set up. Customers can use this link to open the gift card page and reload a gift card prior to checking out.
  • DoorDash Drive with POSitouch - the DoorDash Drive integration now works with POSitouch. The DoorDash items must be configured in POSitouch as non-taxable and non-sales items. "Send Delivery Fee as Gratuity" must be turned off in the POS integration settings to use a delivery service.
September 28, 2020

Bug Fixes

  • The Large Order Threshold Dollars and Wait Time now display forCurbside and Drive Thru. The current values entered in those fields and any new values entered will now display.
  • For ‘Order From Table’ orders, the Table # is included in the order name for the Fresh KDS Cloud integration
  • Fix for an issue where the inventory report was duplicating quantities when an item was sold at multiple locations


  • Location Promotions - Promotions can now be defined for a particular location(s). There is a separate tab on the Promotion edit modal to define the locations. New promotions default to all locations. The promotion must be saved first and then edited to make it a location-specific promotion.After a promotion is saved as a location specific promotion, a checkbox is displayed on the Location Management tab to make the promotion available for all locations again.


  • The Location Assistant Manager role now has the permission toCharge Card.
  • Merchant Admin Limited role has been created. Role does not have access to the User Report.
  • Canadian provinces now display under Billing State/Province andCanadian postal codes are accepted under the Billing Zip/Postal Code field.NOTE: Based on Canadian requirements, the postal code must be in capital letters.
  • Location Finder URL - Enables a merchant to return back to their website’s home page and not to the merchant’s home page. Option is available to ToGo Admin. Do ​NOT​ enter the same url as the Merchant Host url, the system will get in an endless loop.
  • The Units Sold column is included on the inventory report by default
August 26, 2020

Bug Fixes

  • Fixed a bug where Drive Thru orders for Xpient-Omnivore MMS POS integrations where not injecting into the POS
  • Fixed a bug when the I’m Here link was selected immediately (prior to the order injecting into the POS) for Xpient-Omnivore MMS POS integrations resulting in the order never being Fired to the kitchen. We now verify the order has been successfully injected before sending the FIRE call to Omnivore.


  • Added a new Location role - Orders Only Limited. This role has access to Orders but not Refunds.
August 23, 2020

Bug Fixes

  • Fixed a bug where the Order Confirmation page was not displaying the correct instructions based on the Order Type.
  • Fixed a bug where Infor modifiers with a quantity were being cubed. For example, if we sent an item with Quantity = 3, due to the information coming back from Infor, the order would end up with quantity = 27 on the modifiers.
  • Fixed a bug where the SpendGo SSO wasn’t working properly with custom domains.
  • Fixed a bug with the Square menu sync and variations.
  • Fixed a bug related to the Guest Opt-in feature that resulted in errors when trying to create a new company or merchant. The Guest Opt-In field now defaults to off when creating a new merchant.
  • Fixed a bug with Micros-Omnivore and the Ready Time. The Ready Time can now be sent as a comment on a menu item so it will print on the kitchen chits.
August 16, 2020

Feature - Use I’m Here link to release order on Omnivore Xpient integration

  • The Omnivore Xpient integration includes a new setting for “Release order on customer arrival, but send it in a held state right away.”
  • If this setting is on then orders will be sent to the POS immediately
  • When the customer clicks the I’m Here an update will be sent to the POS to release the order

Feature - Email opt in for guest checkouts

  • There is a new setting on the merchant admin page to allow guests to opt-in to email communication
  • The label on the opt-in is customizable on the merchant admin page; the default is “Sign Up for Emails and Offers”
  • If this setting is on then when customers check out as a guest they will be able to check a box to opt-in to receive emails
  • The Orders Report will display the guest email opt in value

Improvement - Vehicle information added to Omnivore Xpient and Brink integrations

  • For curbside orders the customer’s vehicle information is now being sent to the Omnivore Xpient and Omnivore Brink integrations

Improvement - Customize message on the I’m Here confirmation page

  • Merchants can use CSS to customize the message a customer sees on the web page after clicking the I’m Here link
August 9, 2020

Feature - Confirmation Email Styling

  • Merchants can now customize the subject line of the customer confirmation email
  • Merchants can also add additional styling to the email body using CSS - contact your account manager for more information

Feature - Nutritional Information

  • Menu items and modifier items now include a nutritional information field
  • This field can be used to enter calorie counts for the items, which will be displayed to customers
  • The field is a text field which will support calorie ranges
  • The word “calories” will be added on the UI, but this label can be hidden or changed using CSS

Feature - Separate Curbside Order Type

  • The curbside order type is now available as a separate order type in addition to as a sub-type of take out
  • This order type will have the same functionality as curbside as part of take out, but will display to the customer as a separate order type selection
  • By making curbside a separate order type the merchant can also assign it different settings, such as a different menu, different wait time, minimum order amount, or fees

Feature - SpendGo Item Level Rewards

  • For non-integrated locations, SpendGo Item Level Rewards are now supported.

Improvement - Customize the Email Opt In Message

  • Merchants can now customize the email opt in message presented to the customer during account creation
  • To enter a custom message open the merchant page in OrderCloud, select the Admin tab, and enter the message in the Opt In Label box under Site Settings

Improvement - I’m Here button now displays on the order confirmation page

  • The I’m Here button link will now display on the order confirmation page for locations that use the I’m Here feature
  • This button can be hidden or styled using CSS - contact your account manager for more information

Improvement - Promo Codes

  • Promo codes can now be scheduled with a start date
  • Existing promo codes can now be viewed and edited
  • Merchants can set a cart minimum for the promo code

Improvement - Inventory Report

  • The inventory report has been updated to accurately reflect the items sold
  • The modifiers and sub-modifiers are associated with their parent items
  • The CSV export will maintain the parent item-modifier item relationships

Improvement - POSitouch Menu Sync

  • The POSitouch menus will now sync on the inventory number, screen, and cell
  • If the merchant moves an item to a different screen and cell on the POS the new item will be added to OrderCloud. The original item will still be displayed as Active in the item library.

Improvement - ToGoOrder.Com Message on Customer Receipts

  • The customer receipt for orders processed on aggregated settlement will now include the line “Your card will be charged by”
  • This will hopefully reduce the number of chargebacks

Bug Fixes

  • Fixed assistant manager role so users with that role can no longer edit the modifier names
  • If a location only has one order type and it is unlisted the ordering link will now work
  • With the horizontal menu layout, after viewing or ordering an item, the user is returned to the current section, not the first section of the menu.
  • When the ‘I’m Here’ and “Override Timing and Send Order on Customer Arrival functionality is utilized, future orders sent to Brink, Xpient, Micros, and POSi through Omnivore will adjust the ready time to the current time
July 23, 2020

Feature - DoorDashDrive Integration

  • Support for DoorDashDrive delivery service for non-integrated locations, Aloha Omnivore locations, and locations using FreshKDS Cloud
  • Currently the integration is not supported for any other POS integration
  • Using DoorDashDrive required account set up with DoorDash - contact your account rep for more information
  • For more information on the set up and functionality of this integration please watch this video: VIDEO LINK

Feature - Text Message when Order Prints

  • Locations now have the option to send a text message with a link to the order when the order is sent to the ToGo printer
  • The text messages are sent by order type
  • To turn this feature on edit the order type and select Send SMS When Printing
  • The text messages will be sent to the phone numbers set up in the backup notifications
  • The user must be logged into OrderCloud on the device

Improvements - SpendGo Loyalty Integration

  • Bug fix to allow guest checkouts on merchants using SpendGo SSO
  • Update to use current SpendGo APIs and security requirements
  • NOTE: This set of improvements does not include support for item-level rewards

Improvement - Customer Receipt Email Customization

  • Merchants will be able to customize the subject line and look-and-feel of the customer receipt email using CSS
  • This is set up on the merchant Admin tab in OrderCloud - contact your account rep for more information
  • More updates to come

Improvement - Sales Email Reports

  • The location daily and weekly email report will now include Curbside as a separate order type in the body of the email

Bug Fixes

  • Fixed a bug where the checkout screen would incorrectly display a “savings” amount if the cart included an item unavailable on the current day of the week
  • On Omnivore menu syncs if a modifier group has a minimum of 0 the sync will set required to false in OrderCloud regardless of the required value in Omnivore
  • Fix for Infor sending duplicate emails
  • Tags - The Location Tags tab is now available for the Location Manager and Assist Manager roles.
July 13, 2020
  • Feature: Menu Item Tags
    - Ability to add tags to menu items
    - These tags can be set to be visible at the location or only at the merchant (they should be set to the location if you want to 86 based on the tag at the location)
    - Ability to 86 menu items by their tag at both the location level and the merchant level
    - Ability to Un-86 menu items by their tag at both the location level and the merchant level
  • Bug Fixes
    - Fixed error when attempting to remove an item from a modifier group
    - Fixed issue with Dishout campus card redemption
    - Updated FOCUS gift card integration to use current APIs
June 3, 2020
  • Option to send Order Total to Fresh KDS
    Send Tip / Subtotal / Total as Note
  • Merchant Notes on Menu Items and Modifier Groups
    Notes can now be added to menu items and modifiers in the menu section of OrderCloud for better organization
February 4, 2020
  • Additional Tender Types on Omnivore Integrations
    In the POS Integration settings there are now options to set different tender type IDs for Visa, MasterCard, AmEx, Discover, Loyalty, Gift Cards, Meal Plans, and Default 3rd Party Tender Type.
  • Linga Loyalty Accounts
    Loyalty accounts now include the customer's phone number so the merchant can locate the customer more easily.
  • Menu - Auto Sync
    Corrected a bug that was preventing auto sync from firing.
  • Menu - Min/Max on Modifier Groups
    The modifier groups now include a minimum quantity. If this is set the user must select that many options from the modifier group in order to add the item to their cart.
  • Curbside "I'm Here" Printer Ticket
    Update removes the extra special characters that were printing on the curbside "I'm Here" ticket.
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